General Terms and Conditions

Sale and delivery terms

I. The contract is concluded with Ernst und Andrea Mayer Hotel-GmbH. The contract comes into effect upon payment for the voucher.

II. Order process
In order to minimise costs, you can pay for the vouchers by your credit card and have them sent to you directly by email free of charge. Within Europe, it is possible to pay by bank transfer. The vouchers will be dispatched once payment has been credited to the account. For postal dispatch, we charge a processing fee of € 2.00.
The vouchers are provided with a unique bar code that is necessary to redeem the voucher. The customer shall be responsible for maintaining the confidentiality of the voucher template. The LEADING FAMILY HOTEL & RESORT Alpenrose shall not be held liable for the misuse of the voucher template. Each voucher can only be redeemed once.

III. Minimum age
To make purchases in our online store, customers must be over age 18.

IV. Prices and products
  1. The purchased vouchers, each with a face value that includes VAT, cannot be exchanged for cash. If the total spend is less than the face value of the voucher, you will receive another credit note.
  2. We can provide you with an invoice for tax purposes only once the service has actually been delivered, i.e. when the voucher is redeemed (VAT Act).
  3. We shall not assume any liability for late delivery by post.
  4. The voucher is only valid if the amount due has been paid in full.

All vouchers are valid for 2 years and must be redeemed during this period.

V. The vouchers include the respective statutory value added tax, the settlement of which takes place once the service is used.

VI. Deviations from the images of the goods for sale are possible. The articles are subject to change. Any responsibility for errors is hereby excluded.

VII. Security & privacy guarantee
Your security is our top priority! Therefore, data such as credit card numbers, bank sort codes, account numbers, names and addresses are transmitted via a secure SSL line when paying by credit card. No unauthorized person can, therefore, read your data while it is being transmitted over the Internet. To provide for additional security in the voucher store, we employ a range of additional security measures. Your information will be processed by us in an EDP-supported manner. On the basis of these General Terms and Conditions, the customer consents to receiving promotional information from the LEADING FAMILY HOTEL & RESORT Alpenrose. We do not disclose this information to third parties.

VIII. Exchange and return policy
If the vouchers do not meet your expectations, please send them back to us within 14 days of receipt. Your advice of cancellation (withdrawal) needs to be received by the LEADING FAMILY HOTEL & RESORT Alpenrose within 14 days. However, the customer is not entitled to withdraw from the contract if he has begun to use the services within the withdrawal period. This return policy only applies to customers who can be classified as consumers. Submitted vouchers cannot be exchanged for cash.

IX. Consumer Protection Act
Customers who are consumers within the meaning of the Austrian Consumer Protection Act (KschG), can withdraw an order within a period of seven working days. The cancellation period starts on the day of receipt of the ordered goods. It is sufficient if the notice of cancellation is sent within the time limit without giving reasons. In the event of cancellation of the purchase price will be refunded, in full or in part, against the return of the goods received by the customer. Any costs associated with returning the vouchers will be payable by the customer. The customer must send the original voucher within 1 week to the LEADING FAMILY HOTEL & RESORT Alpenrose:

Ernst und Andrea Mayer Hotelbetriebs-GmbH.
Danielstrasse 3
A 6631 Lermoos/ Tirol
Tel.: +43/5673/2424
Fax: +43/5673/242424 E-mail:

X. Loss
The LEADING FAMILY HOTEL & RESORT Alpenrose will not provide compensation for lost, stolen or invalidated vouchers.

XI. Personal details
With the disclosure of personal information (especially e-mail address), the buyer expressly agrees to the evaluation, storage and processing of data disclosed in the submitted form for marketing and advertising purposes. In addition, the buyer expressly consents to the storage of his data, in particular.

XII. The place of jurisdiction is Innsbruck, Austria